Cheap Xerox WorkCentre M15i Laser Multifunction (Electronics) Price

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Customer Reviews of Xerox WorkCentre M15i Laser Multifunction

Poor product with poor/no support
Purchased this product used about 2 years ago and recorded the ownership change with Xerox. <
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>The scanner has never really worked correctly (I have never tried to scan more than one page at a time) and the control center software only works once in a while. After I bought it I managed to get the thing set up after hours of fussing with it and get the control software to sort of work. Unfortunately, I recently upgraded the computer hard drive and had to reinstall the xerox. Of course that meant that all of my work around fixes were lost. Having grown tired of spending 20 minutes to scan a single page and turn it into a PDF file (just getting the TWAIN drivers to fire up is a challenge) and juggle it through three programs (the version of paperport that came with it will not convert to a PDF, so you have to install a PDF print driver and print to a pdf), I decided to see if there was a firmware update available. That was a huge mistake. <
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>I followed the directions on their web site for installing the new software, but once you find those instructions (think "hide and seek") they don't mention the fact that the M15i cannot have one of the updates. I missed the fine print on the download site and the update trashed the machine. Like the previous reviewer, I called xerox "support" and they would not tell me how to remove the software from the machine (once the machine is updated it prevents you from reinstalling the original software) and only offered to send a technician out for $280 for 30 minutes of support. They then said that they had no record that I owned the machine (like I am going to call about a machine I don't own?), so I would have to resend the receipt and then they could send a technician. I ended up taking it to a local repair shop who replaced the software with the original junk for the relatively low price of about $130 dollars. <
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>Well, the thing now knows that it is supposed to be more than a copier, but it is back to the same poor performance. For example, this morning getting the control software to run only took two reboots and about a half hour. With any luck it will now pick up the phone at the same time the answering machine does and switch to fax mode when appropriate, but it missed an important fax this morning (hence the rebooting, since I needed to make sure the fax was set to pick up at the same time as the answering machine and the only place to put in that info is in the control software). <
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>Given the poor performance, number of problems, and what I believe to be the complete absence of any practical support for a home product, I strongly recommend that people consider other manufacturers. I have a MFC from Brother that I use in my office at work and that thing has worked like a champ.

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Don't buy this machine!
This is an update (1+ year later) <
>Now the scanner unit has failed, puts a white stripe down the middle of every scanned, faxed or copied page. So essentially, we paid a lot of money for a bulky laser printer (with print quality not the best I've seen). Xerox service has only gotten more expensive, and the new scan unit alone costs $708 retail, so having our own, less expensive tech do the work isn't an option. <
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>I am extremely frustrated by this machine. We bought it thinking it would be good for general use and also for scanning old documents for archiving. <
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>Well, we were mislead by the presence of the automatic document feeder (ADF). it is a great all-around printer/copier/fax, but the scanning is very poorly implemented. <
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>Here's what we suffered through: <
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>1. The scanning drivers provided didn't work right out of the gate, and we were unable to scan for the longest time. <
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>2. Our initial USB install didn't work, even after a lot of time on the phone with Xerox. So we used a parallel cable. Now, we can use USB: there is a setting buried deep in the machine's menus, to select "Fast" or "Slow" USB, but no one mentioned that. I stumbled across it myself. <
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>3. The scanning software works now (with the TWAIN update, see below), but there's still no provision for multiple-page jobs. If you load a multiple-page scanning job in the ADF, you can't leave it unattended. You have to click the "scan" button for each and every page. <
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>4. The TWAIN scanner bombs with Acrobat 5.0 but works OK with PaperPort. The version of PaperPort provided is 8.0, not the newer and much better 9 or 10. <
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>5. Lately, we've had a hard time getting telephone phone support from Xerox. At first, they supported the machine over the phone, with a pay-per-incident system, but now they are treating this machine just like their bigger office printers and copiers. After the 90-day warranty expires, Xerox supports this machine only if you purchase the maintenance contract. We didn't figure we needed a contract (in 18 months we've only printed 3750 pages), but now if we want a contract we would have to pay for a service call ($280 for the first 30 min.) plus the $180/year contract. It seems like a scam to me, to release a machine with features that can't be used without support, and then charge heavily for support.... <
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>6. There is no pay-per-incident support. The only people who really know the software are in "second level support" which is only available if you have a contract. <
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>7. The manual is woefully inadequate on the scanning issue. Two whole pages are devoted to it. The support website isn't much better. If you search for "M15i" and click the "drivers" link, you will see the newer TWAIN driver, but if you go another way (through the list of product lines), this driver doesn't appear. <
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>8. There are firmware upgrades available on the website, but the instructions for how to use them are in a different area. One Xerox employee I spoke to on the phone said, "No, don't run the firmware upgrade, that's something our tech should do!" So why do they have it on-line??? I went ahead and ran it. <
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>To summarize, don't buy this machine for high-volume scanning. If you do, it will disappoint you. <
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>If you do buy it, and opt not to purchase the service contract, make sure you get all the functions working correctly within the initial 90 days, or you'll regret it.

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Just perfect
I purchased this unit in the Summer of 03 because I needed a collating copier. The addition of a fax and printer was great. I now use this as my main copier/Fax/and printer with a inkjet printer on a printserver as a second unit for when I need color. This was the perfect solution for a one man business. <
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>I normally output batches of 6-8 set of shop drawings with page counts varying from 5 to 40 pages at lease once a week so this copier has had quite a bit of use. I have never had a service call to date with the exception of the firmware. <
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>The only problem I had was that the firmware wasn't updated in the first units off the line so the copy was light. <
>Xerox came out and fixed it in the first week and it had bee going gangbusters ever since. <
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>i was worried about the toner/drum costs per page, but they have been in line with my other coper. <
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>I gave it four stars because of the original firmware problem. Otherwise I would give it 5 stars. <
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