Cheap Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation Price

Cheap Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation (Book) (Lisa Ford, David McNair, Bill Perry) Price

Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation

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AUTHOR: Lisa Ford, David McNair, Bill Perry
CATEGORY: Book
MANUFACTURER: Adams Media Corporation
ISBN: 1580624588
TYPE: Business & Economics, Business / Economics / Finance, Business/Economics, Customer Service, Reference - General
MEDIA: Paperback
# OF MEDIA: 1
UPC: 045079204584

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Customer Reviews of Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation

A Step Beyond the Others
I have been working in customer service training for over a decade now and I've seen a lot of systems come and go. Lisa Ford's insights and ideas about customer service, however, are timeless. This book represent a compilation of the customer service ideas and techniques she has talked about over the years. It's great to have all of it in one place, and in a book format. I had been looking forward to the publication of this book for a while, and I have to admit that it exceeded my expectations. Not only did it talk about what good service is, but it goes a step beyond what other books do and talks about HOW to reach the level of exceptional service in your company. The book includes self-appraisals, ideas for team exercises, and numerous examples of good service and poor service. It is well written, very cohesive and, if sincerely adapted by a company, can turn-around any failing customer service program.

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