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SAP R/3 4.6c SD Customer Service Representative
Course Overview <
>This SAP R/3 4.6 SD Customer Service Representative course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. The student will be given an overview of the basic sales processes and how Sales and Distribution is integrated and organized in the R/3 System. Additionally, this course describes the master data used by sales employees. Furthermore, the student will be introduced to the activities involved in the role of the sales employee in the R/3 System. <
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>Learn To <
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>Getting started with SAP R/3 4.6. <
>Starting the system and logging on. <
>Access options. <
>Basis. <
>Basics of sales and distribution. <
>Overview. <
>Master data in SD processing. <
>Basic functions in SD. <
>The sales employee in SAP R/3. <
>Inquiries, quotations, and orders. <
>Processing contracts. <
>Sales information. <
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>Audience <
>The audience for this course includes those who need to learn how to use the R/3 System, customer service representatives and other sales employees, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in this course. <
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>Deployment Options <
>e-Learning <
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>Accreditation <
>NASBA credits: 4 CPE Credits <
>CEU credits: 0.50 CEUs <
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>Language Options <
>US English, UK English, German <
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>Total Learning Time <
>4 to 6 hours <
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>Objectives <
>Unit 1: Getting Started with SAP R/3 4.6 1.5 - 2 hours <
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>Starting the System and Logging On: - Starting the R/3 System. - Logging on for the First Time. - General Structure. - Screen Header. - Screen Body. <
>Access Options: - Easy Access Menu Structures. - Calling up Program Functions. - General Settings. <
>Basis: - Workplace. - Workflow - Overview. - Printing from the R/3 System. <
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>Unit 2: Basics of Sales and Distribution 1.5 - 2 hours <
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>Processes in Sales and Distribution: - Organizational Levels in SD. - Integration. - Role-Based Sales and Distribution. <
>Master Data in SD Processing: - Customers and Business Partners. - Products and Services. - Conditions and Agreements. <
>Basic Functions in SD: - Sales Documents. - Material Determination. - Partner Determination. <
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>Unit 3: The Sales Employee in SAP R/3 1 - 2 hours <
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>Inquiries, Quotations, and Orders: - Creating and Changing Inquiries. - Creating and Displaying Quotations. - Creating and Changing Orders. <
>Processing Contracts: - Contract Types. - Creating Contracts. <
>Sales Information: - Master Data. - Contracts. - Inquiries, Quotations, Orders. <
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