Cheap Pacific Digita 16X EXTERNAL USB DVD.RW FEAT ( U-30274 ) (Electronics) Price

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Customer Reviews of Pacific Digita 16X EXTERNAL USB DVD.RW FEAT ( U-30274 )

Good Luck getting this item serviced or replaced
I have had trouble with my unit since I first purchased it 6 months ago and I have not been able to resolve the problem. Pacifica Digital has horrible customer service. The never return your calls, Or answer your emails. When they do they simmply try to put you off in the hopes that you will go away. I have been asking for an RMA number now for over a week and they use a different excuse every time. Wrong fax # wrong Serial number, we never got your information, etc......I can't believe TARGET hasn't done anything to this comapny. I purchasedmy through Target with an extended warrtny and have had nothing but heart ache with this unit. This thing suck. I will be filling a complaint with the BB and Target. ALL BE AWARE STAY AWAY FROM PACIFIC DIGITAL THEY DO NOT SUPPORT THERE PRODUCTS. I habe included a recent email I sne to them for you review. As you can see they have been palying cat and mouse with my for a week now in an effort to avoid giving ma an RMA number. Bad parts about this is I live in SO-CAL and the companies office is in SOCAL. <
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>What lossers stay away and spend your money somewere elese. <
>Dear Julian <
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>I want you to know that I think it is very unprofessional of you to send me this message at the end of the day when you know darn well you are leaving for the weekend. Once again you have managed to avoid dealing with my problem for another day. It is now 5 days since we first corresponded and 6 months since my drive has not worked. <
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>The service I have received from your company up until this point has been atrocious. <
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>You can assure yourself that I will be filling a complaint with BBB, Target and Amazon.com. <
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>But I can surely guess that you don't care if I file a complaint as your past lack of attention to my current problems reflects your attitude towards taking care of your customers needs. <
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>As the technical service manager for one of Japans largest consumer electronics manufacture in the U.S and the manager of several customer support centers and currently the manager of over 90 customer service agents I am appalled that your company provides such horrible service. I do not know what is happening over there, but if my C/S reps showed your lack of attention and the disdain for our customers I would fire them in a New York minute. <
>At this point I do not even want the unit replaced I want all of the money I spent on this unit including the cost of the extended warranty that I purchase refunded to my Target Credit Account. <
>I reserve my right to pursue further legal action.

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Piece of Junk
I bought what I thought was a RETAIL DVD-RW external enclosure but what I got was a BenQ internal drive put in an external encloser that even BenQ wont support ................. Watchout for this guy he's a rippoff artist

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Very slow and bad support
I bought it from staples and used it to burn K-media 4*DVD-R. I set the write speed to 4*, but the actual speed is below 1.5. I spent more than one hour to burn one DVD-R. Really slow!! Trying to call their surpport, no body pickup the phone. Sending email but no reply. I am not going to buy their product anymore. <
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>Edit: after I used memorex 8*DVD+R, it seems perform better, but the speed is never higher than 4*.