Cheap PHILIPS Pronto TSU7000 The Intelligent Remote Control for Home Theater (Electronics) Price

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Customer Reviews of PHILIPS Pronto TSU7000 The Intelligent Remote Control for Home Theater

Actual TSU7000 owner
I cant speak to the complaints about Philips previous versions and customer service policies, as my pronto TSU7000 has yet to break. Overall i can see why people may have some issues with this remote, its not a simple push button universal remote...the touch screen can require recalibration (like on PDAs) and the pc software is robust (hence some learning time) to truly customize this remote anyway u want it for a wide variety of tasks. <
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>In fact, the more uses you have programmed for it, the more you will appreciate it. If you just want a universal remote to control one basic entertainment area...then it is overkill..although it will look nice. <
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>If you are looking to replace all your remotes...of any kind..in any room....then this is the best i have seen out there in this price range. Also, be sure to get latest firmware and software updates...they do make a difference in crashes and usability. <
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Pronto Pro TSU6000
I gave this unit a 2 star rating because it actually is very cool and works as advertised. Two practical problems. Touch screen is frequently "touchy", it doesn't want to respond without several attempts. Problem #2: I could NEVER get the VCR to turn off properly. It keeps turning ON when I shutdown (I am a programmer so I know how to use the functions). These issues alone would only be cause for a 4 star rating. The real problem is after two years of limited use (it's only used on my $50,000 home theater) it just stopped working one day (screen on, but no touch controls). Philips had me install a new driver (which cost $41 for a RS232 to USB converter cable since their supplied cable is not USB and all my PC's no longer have RS232 ports). The unit would not accept a new driver and would no longer even turn on. So, Philips "solution" to this was an exchange program...for $471 + tax and shipping they will send a refurbished unit. I can buy a brand new unit of the newer model for $600. This is NOT good customer service after only two years of limited use. What if your PC locked up and the vendor's solution is to buy a used one for nearly the cost of new? Bad Philips. Bad!

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I am going to rate philips pronto's in general
I had the 2000. It's going in the garbage today. When I first got it 2 yrs ago, there was a defect and philips gave me a replacement, but a refurbished one. I argued to no avail with them. Two years later, this refurbished almost caused a fire. I smelled something melting just before going to bed, it was the pronto in the charger. My friend also had two of them break under normal uasage. They are pooly built and I don't think a company should replace a one week old unit with a used one. <
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>From a usage note. I found the lack of a tactile input a little hard to use. <
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>I would hope the new units are 'fire proofed' but I doubt the company policy has changed. I won't be buying any philips products.