Cheap Light Brown Oak CD/DVD Bookcase with Glass Doors (Kitchen) Price

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Customer Reviews of Light Brown Oak CD/DVD Bookcase with Glass Doors

HORRIBLE CUSTOMER SERVICE!!!!!!
I ordered merchandise from this company on 4/7/06 and they told me I would receive it in 2 business days. Then I received an email stating that it was back-ordered and that I wouldn't receive it for two weeks. Today marks a month and I STILL hadn't received my stuff. (Their email asks that you be patient because they cut the wood themselves.) I called and talked to Peter (it is his direct phone line when you call) and explained nicely that I hadn't received my stuff. He said that it was their mistake and that their computer stated that the order was filled and so I was no longer active in the system. He said that he would have to verify with UPS to see if it had really been sent out (I thought that was fair enough.) I expressed my disappointment with the service and asked that since it was their fault, could they please resend it without charging me for the shipping. He refused and said that they are a small company and can't afford to not have me pay for the shipping. I explained that I worked the business of customer service and if you make a mistake, you should try to keep the customer happy and have them become a repeat customer. Peter stated that my purchase was small and that he didn't need me as a customer. He said that he was canceling my order because he didn't want to deal with it anymore, and hung up in my face. I would not recommend spending your hard earned money with a company that doesn't appreciate it. There are many other companies to choose from. A complaint has been filed with the BBB.