Cheap LapLink PCsync (Software) Price
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Installing PCsync takes a few steps. You might be required to install Java Virtual Machine (included on the CD-ROM) if it's not installed already. Additionally, to use the USB cable that comes with the product (it also includes a serial cable for transfers involving older systems), you need to install the USB drivers as well. But after a couple of reboots, we had our systems--one using Windows Me and one using Windows 2000--hooked up and ready to go.
PCsync uses a split screen that lets you browse the contents of both PCs using either system. File transfer is as simple as drag and drop from one window to the other--you can also use right-click menus to send files from one system to the other. Using USB to transfer files is a boon to any user who has ever watched files drag their way from one system to another via a serial cable. When copying large files, we were able to get sustained transfer rates of more than 400 KB per second--it took only nine seconds to transfer a 4 MB file. PCsync also supports many Internet storage sites, letting you easily transfer files between your system and the online drives.
PCsync includes a Copy My Files wizard, which walks you through the steps of transferring all your documents and data files from one system to another. For example, if you purchase a new PC, you can install PCsync on both systems, hook them up, and then use this wizard to update the new one with all your personal files from your older system. And for those users planning to keep both systems hooked up, PCsync's SmartXchange feature synchronizes folders on both PCs, automatically keeping the same file versions in each.
We would have liked to see better documentation with PCsync--all the help files were on the CD-ROM, with only a skeletal installation and user's guide printed on the CD jacket. But the software does a slick job of attacking what can often be a monumental task--after we made our way through the installation process, file transfers were never easier. --J. Curtis
| CATEGORY: | Software |
| MANUFACTURER: | Laplink, Inc. |
| TYPE: | Computer software (programs), Remote access |
| MEDIA: | CD-ROM |
| # OF MEDIA: | 1 |
| UPC: | 048296302156 |
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Customer Reviews of LapLink PCsync
Difficult to Get Running and Horrible Technical Support I recently purchased PCSync 2.0. In order to get the software running, it necesitated several calls to LapLink's technical support line. In each case, their representatives were surly and discourteous. When I contacted the manager of technical support, I was told that they would no longer assist me. At that moment it became very clear where the A-OK for the technical support department's behavior stemmed from. In order to run the product takes an extensive amount of reading through manuals and help files. All-in-all PCSync is far too difficult to operate and their technical support problems are insurmountable. Seekers of file transfer software would be better advised to look at another product.
Out of Date -- Doesn't Work
First of all, there's a PCsync 2.0 which Amazon doesn't offer at this time. Secondly, if you're looking for a product to move files from an old to new computer as I was looking to do, don't bother with this product. Spend your money on a Zip drive or use your CD burner drive to transfer files. The only useful help documents are on the website, there are no manuals and the CD-based help files are of the generic "make sure your computer is on" variety. The USB drivers are installed, the program displays them, but can't connect them -- aaargh!
Forget it!!!!
After 2 nights of attempting to get this product to work, I finally attempted to call customer support. I used the online chat feature with a support technician. Instead of giving me the information that I needed, they sent me on a wild goose chase, hunting down tech note after tech note. While I like the idea of online chatting with a support rep, this was far from helpful. One of the most important steps in setting up the connection is to make sure that once you have installed the product on both PC's, you must then share the files. I was never able to find this in the Quick Guide. This should be the first thing that the online support should tell you and not send you chasing after technotes. I was never able to get the transfer working with the USB port, so I had to use the serial port. The program initially indicated that the total transfer would take a little over 3 hours. The time would slowly decrease, only to increase again. The total time indicated never went over 3 1/2 hours. However, the total time that it took to transfer about 750 mg was just under 24 hours. Would I use this again? Only because there really is no other choice when you are trying to move files from one PC to another. I just think that this product could be great, but it has a long way to go.
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