Cheap Galaxy Futon (Kitchen) Price

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Customer Reviews of Galaxy Futon

Extremely Disappointed
I was so happy to get my futon until I got it. It didn't come with matress and there's no way to one through amazon. Products shouldn't be shown that come seperate from the product you want. I had to call around town and find a place that sold the matress seperate. I'll be be doing my furniture shopping in person instead of online from now on.

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argh
man, i bought this and i thought it would come with a mattress and it didn't. for this i think the company should at least have the courtesy to refund us or at least give us a free mattress, because buying another good mattress would cost about the same i paid for the FRAME... with NO MATTRESS!

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Scammed
Let me see if I can put this politely... I bought this futon with the understanding that it came with the frame and the mattress. Almost half of the product description talks about the mattress and cover after all. I got the frame for it early, but I expected the mattress to follow shortly. Then I found out such a mattress was not included. <
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>Why would the description fail to mention that the mattress and cover weren't actually included. It seemed to rather explicitly say that they were. <
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>The frame is great, exactly what I wanted. However, the frame alone is not worth the price charged for this. This product is highly misleading. If there was a zero star rating, I'd give it that because of this fact. <
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>I placed my order before either of the other customer comments were posted, so I had little warning. If you feel that the frame alone is worth the price, by all means buy it, but otherwise look elsewhere. <
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>An additional note as of Sept. 29, 2004: <
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>I contacted Home Visions shortly after finding out about the absence of the mattress. Not only were the customer service reps rude to me, but I got absolutely nowhere with them. They suggested that perhaps I had misunderstood the description. Also, "nowhere does it say that the mattress is included," I was told. Well, it also doesn't say the frame is included. They then suggested that I send them the futon at my own expense for a refund minus shipping and handling for both ways. Then, I finally got a response to my email complaint, offering me a ten percent discount on a mattress ordered through Home Visions (which I suggest people ask for if they don't mind dealing with a company who has <insert polite word> them once). <
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>I found the same frame at a local dealer with a better mattress than Home Visions even offers for less than the cost of the frame alone through Home Visions. Not to mention the sales rep there threw in some bonus items in addition to my purchase. Lesson learned: don't ever use Home Visions, for not only are they misleading, they are more expensive.