Cheap GATEWAY M675 P4 3.2GHz LAPTOP DVDRW 17.1" WIDE LCD (Electronics) Price

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Customer Reviews of GATEWAY M675 P4 3.2GHz LAPTOP DVDRW 17.1" WIDE LCD

Bad Product - No Service
My experience with Gateway has been terrible. Here is my story. I decided to purchase a new laptop computer last month and with Lenovo buying IBM Thinkpads, I decided to try a new brand (I have owned IBM Thinkpads in the past). I ordered the $3,000 Gateway NX 860 XL before leaving for vacation in March and received it while on vacation. Upon returning home, I had a business trip scheduled and decided to open and use my new computer. Within 3 days of using the computer, my power supply failed and I was without my laptop the last 2 days out-of-town. At the same time, Gateway was proactively trying to schedule a technician visit to fix a faulty video card within this computer. At this time, I decided to return the machine because of its lack of dependability. Now it came time to deal with the customer service department. When buying the machine I was assigned a sales rep who promised to be available with any questions I might have in the future. Therefore, this was the first person I tried to contact with the problems on my new machine. Needless to say, I NEVER received an answer from him after numerous voice/emails. Next, I wrote a letter to the CEO and finally received a call back from Gateway executive offices. A gentleman in that department informed me that I was outside the 15 days return policy (by 2 days) and that instead of getting a refund, I would have to return the machine for service. The next day my machine incurred another defect - the screen failed. I can hear the machine start but I get no response from the screen (I even attempted to externally connect the laptop to another video screen with no luck). This was the final straw. I called both my sales representative (no response) and my new contact (from Gateway executive offices) leaving 4 messages in 2 days with no return call. It was not until I searched through the Gateway voicemail system that I got a real person who physically delivered the message to my contact for me. <
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>After speaking again with Gateway executive offices, I received the same conclusion - no return and I would need to send it back to the company. He informed me that it would take 1-5 days to receive a box from Gateway to pack up and ship out my product. Then, it would take 2 weeks to service and if I'm lucky to have my machine back in a month. Are you kidding? I have already ordered a new machine (Lenovo). Right now, it is as good as a $3000 doorstop. <
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>All I wanted to do was return a product that did not work. In my business, reliability is extremely important and this machine is not reliable. Also, Gateway does not show respect for their customer. They hide behind policies instead of standing behind their product and realizing a product defect on their side. <
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>Don't buy Gateway. The computer is lousy and the customer service stinks. <
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