Cheap ACT! 6.0 for 2004 Upgrade (Software) (Windows 98, Windows 2000, Windows 95, Windows Me) Price

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Customer Reviews of ACT! 6.0 for 2004 Upgrade

Limp Effort to Enhance Act 2000
Most of the improvements made to Act 2000 are with the email and it's interaction with the Act database. They should not have released this when they did. Using it is like reading a book with missing words. I purchased the upgrade purely for the improved merge of email to database. The result is beautiful in theory, but it craps out in practice. The whole program has become unstable as a result. I am now constantly treated to bizarre freeze ups where whole panels dissapear, drop out, and various buttons and whole bars go blank. The only remedy is to restart the program. You can expect to get from 15 to 30 mins. of work time between freeze ups. Since this update to ACT 2000 has been around for over a year, you would expect that there would be fixes or patches to fix this. But no. Instead they just released a new version, ACT 2005, to the price of around $130. I don't know when software writers decided that the consumer should pay for their mistakes, but thats what's happening here. Biggest problem is, how can you trust them to have corrected anything in the new 2005 edition. I can't. I feel like I have paid them to try a beta version of their software already. I think this software title is headed to "where the sun don't shine". Too bad too. It used to be the best of it's class. I fear that in an effort to go against Bill Gates's Microsoft Outlook, they tried to do too much on the cheap. The software title itself has changed companies several times. ACT 2000 was perhaps the high water mark. Unless now owner developer Cisco makes a serious effort to produce some solid product, there will be nothing after 2005. I myself will not purchase another upgrade until someone writes a patch for the one I already own. They owe it to me.

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Prepare Yourself For Some Frustration
The scroll wheel doesn't work in searching the contact list which is annoying with large databases. When you print lists of contacts there is no control of the font size. Get out your magnifying glass to see the default size ACT selected.

Tech support: Pay per incident is $50 for the first 10 minutes and $5 for each minute thereafter!!! 5 incidents for $199/year. $300/year for unlimited support. WOW. And try the online message board. Good luck. For all the complaining about Micrsosoft products, at least there are newsgroups worth something where you can get real answers.

I've talked to tech support. No plans to change any of the above. Oh yes, ACT crashed twice before we got it running. We're returning it.

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No free support
I have been an ACT user for over 6 years. I purcahsed the 6.0 upgrade due to the fact I bought a new copmputer that runs XP. I had a problem printing the monthly calander (did not have any problem with my old ACT version) I called ACT customer service and was told there is no free tech support for my problem. I could pay and receive help. I just want anyone looking to buy ACT to know that you get NO FREE tech support!!!