Cheap 320GB Linkstation Pro Gigabit Shared Network Storage (Electronics) Price

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Customer Reviews of 320GB Linkstation Pro Gigabit Shared Network Storage

Bad software, worse customer support
I did tons of research when I was loking for a NAS and this seemed to be the winner given its giga-ethernet feature and claimed FTP remote access (I couldn't get it to work). The unit looks to be well made, and it connected itself to my network once powered on. I can map a drive to it, no problem. However, the utility software and documentation have to be the worst I have ever seen. The utility software looks like made by someone with just a couple of days of programming training, and the document doesn't match the software consistently. The worst part is the web-based Configuration Utility couldn't even come up. Without that, nothing can be configured. <
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>Called the so called 24x7 customer support line. Apparently my understanding of 24x7 support was wrong, only the automated voice system is 24x7. After a long hold, I gave up and sent two emails using the form on the Buffalo Tech website, didn't get an acknowledgement in my email account. I called again two days later, after about 40 minutes of hold, finally got hold of a woman, who sounded very rushed. She asked me to power it off, press the reset button, and a combination of these, put me back on hold a couple of times so she could check with someone else. After 20 min, she gave up and told me it's likely a firmware problem, and said they could replace it. I agreed (though not sure what a replacement could do if it's a firmware problem). What finally ticked me off is that she said I had to pay for the shipping for BOTH the new unit they were to send me AND the shipping for me to send this one to them. Uhh. <
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>So I returned it to the seller. I'm an IT professional and thought that I wouldn't need help even though I already read that Buffalo Tech's custom support is ridiculously bad. Boy, was I wrong. The hardware looks well-built but when it comes to human related stuff, like software usability, documentation usability and readability, and custom support, Buffalo Tech has to be the worst I can remember.